South America Travel Agents & Reviews

Lucas and his team at this travel company planned an excellent trip for us. They handled the details that ensured that everything went smoothly and that we saw all the sights we wanted. As local agents, they knew which tour company at each location provided the best experience. They customized our itinerary to ensure that we caught our flights. They rebooked a tour for us that was cancelled because of weather, without us having to do anything. They even suggested restaurants.There are many, many decisions you need to make if you plan your own trip. Or, you can make the one decision to work with Lucas and this travel agency and everything else is taken care of.

Our trip to Colombia was incredible.  Brian and his team were exceptional to deal with - we will recommend them to anyone who wants a personalized travel itinerary planned.   

We found Zicasso online and they referred us to this travel company. Oxana from the agency got to know us and what we were looking for during several conversations. She then put together a custom trip for us. She really listened and understood our needs. Every single detail was thought of and taken care of. The hotels in Punta Arenas and Castro were perfect ! The experience at the hotel in Torres del Paine was extraordinary. I can’t begin to describe the unforgettable Torres del Paine national park. Patricia in the operations department kept in touch throughout the trip and made sure everything went smoothly. To the extent of messaging me at 11 PM on a Sunday night to make sure we boarded the ferry ok! The travel agency went above and beyond to ensure that our trip went smoothly.On our request we included 4 nights and 3 days on the Navimag ferry from Puerto Natales to Puerto Montt which was delayed 2 days due to bad weather but was absolutely worth the wait!

We had an excellent trip to Peru! The travel company was able to work with us to evaluate different options for our trip. Also during the planning phase, there were questions around political unrest in the country, but the travel company founder spoke with us and talked through options and contingency planning, which we found very helpful. Ultimately the in-country situation improved, and we traveled to Peru. The trip was an incredible adventure and one we would certainly recommend to others.

We loved working with a local, eco-friendly travel company for our week-long trip to Rio de Janiero and the Amazon.  Our travel designer was able to provide us with answers to all our questions, as well and provide top-notch drivers, guides and hotels. We were met at the airport by a driver and a guide who spoke great English, transferred to a great hotel (and room) overlooking Copacabana Beach -- and the travel designer had arranged for us to check in to our room at 7 am!  After an overnight flight, this was very much appreciated.We kept the same driver and guide later that day for a leisurely tour of the Botanical Garden and Park Luje. A lovely way to de-stress after a long, long day of travel. We were suppose to do a helicopter tour late this afternoon, but when the clouds rolled in to cover the views, our guide made alternate plans for the next morning.  Again we were promptly picked up by the same driver and guide, and taken directly to the heliport for a fantastic helicopter tour (arranged by our designer, of course). Then we were taken to a clinic for Covid tests (required to stay in the Amazon) on our way to the airport to catch our flight.The travel designer arranged all flights & transfers: Rio to Manaus, overnight stay, then Manaus to Tefe where we had a transfer by boat to our Amazon lodge. The small lodge she recommended was delightful.  At the end of our stay she arranged for boat transfer and airline flights with all the necessary transfers. We were delighted to have booked thru our travel designer because she made sure all our guides and transfers had English speakers, which were immensely helpful in hotel and airport check ins, etc.The travel company made our trip stress free and allowed us to see, experience, and learn so much about Brazil thanks to her knowledge and her staff's quality assistance. We would highly recommend the travel company and won't hesitate to use them again for our next trip to Brazil. 

Only 5 stars? I would give the travel agency all the stars in the sky if I could! From the early planning to a totally custom built itinerary to flawless execution Victoria and her team were never anything less than exceptional. From Victoria to her drivers and guides each and every individual was friendly, warm, caring, professional and really LISTENED and anticipated our every need. We were pampered by sparkling clean, new, comfortable transport vans, gorgeous and meticulously maintained hotels, and the most delicious food in the best restaurants. Talk about a stress-free, relaxing trip! Victoria somehow managed to book the first row seats in every in-country flight we took, so we were always first on and first off. When my husband had a little trouble with motion sickness on the high altitude drive to Colca Canyon our guide immediately offered up a local remedy that did the trick! If we wanted to stop along the way to take pictures of vicunas, our guide and driver were quick to find a safe place to pull over.  They were consistently prompt to pick us up in the morning, and incredibly knowledgeable about the history, culture and wildlife of each area. This trip went beyond our wildest expectations. It was a dream from first to last. If you are thinking about Peru, THIS is the only company you should consider to give you the trip of a lifetime. Thank you to all the incredible folks at the travel company!

Our travel agency arranged a great 10 trip in Peru. The guides and drivers were all top notch in terms of courtesy and information about the sites. And when their knowledge was lacking, they had planned for site specific guides and the assigned guide helped with translation if necessary. Our tour did not include many meals, but the restaurants selected for the provided meals were excellent. I also thought the hotel selection was very good, most of the hotels focused on putting us in the city center so we could experience the community. I must also mention that while we were in Peru there was a good deal of protest activity, and our tour had to be restructured on pretty short notice. This was done very efficiently and effectively, and we were kept well informed about the information on the protests, road blockages, and airport closures. I would strongly recommend using this travel company....and I may if I decide to go back and see the areas I missed due to the protests.

First and foremost, Joy at the travel company was amazingly professional, knowledgable, thorough, and prompt.  Her communication was outstanding, and she supported our trip every step of the way: from implementation and while in-country. Unfortunately, my family and I experienced health-related issues while on our trip, which resulted in mandatory quarantine.  Joy was with us every step of the way, coordinating with both our hotel owner to ensure that we had an ongoing safe place to stay, and with local health care providers to ensure that our needs were met and departure requirements satisfied.  She had daily contact with us for the length of our stay, at times checking in multiple times per day.  During one of the more stressful experiences that we've experienced as a family, she was a constant source of support and reassurance.  Her support even continued after we arrived stateside, to assist in document compilation for our travel insurance claim. We will not hesitate to recommend or use the company for future travels.  Joy genuinely cares about her clients, and will go above and beyond to exceed expectations on the one hand, and provide ongoing support and care on the other.We will always be grateful to her.  Oh, and the trip WOULD HAVE BEEN PHENOMENAL!  Her selections in terms of accommodations were beyond top notch.