Patagonia Travel Agents & Reviews

Lucas and his team at this travel company planned an excellent trip for us. They handled the details that ensured that everything went smoothly and that we saw all the sights we wanted. As local agents, they knew which tour company at each location provided the best experience. They customized our itinerary to ensure that we caught our flights. They rebooked a tour for us that was cancelled because of weather, without us having to do anything. They even suggested restaurants.There are many, many decisions you need to make if you plan your own trip. Or, you can make the one decision to work with Lucas and this travel agency and everything else is taken care of.

We found Zicasso online and they referred us to this travel company. Oxana from the agency got to know us and what we were looking for during several conversations. She then put together a custom trip for us. She really listened and understood our needs. Every single detail was thought of and taken care of. The hotels in Punta Arenas and Castro were perfect ! The experience at the hotel in Torres del Paine was extraordinary. I can’t begin to describe the unforgettable Torres del Paine national park. Patricia in the operations department kept in touch throughout the trip and made sure everything went smoothly. To the extent of messaging me at 11 PM on a Sunday night to make sure we boarded the ferry ok! The travel agency went above and beyond to ensure that our trip went smoothly.On our request we included 4 nights and 3 days on the Navimag ferry from Puerto Natales to Puerto Montt which was delayed 2 days due to bad weather but was absolutely worth the wait!

First and foremost, Joy at the travel company was amazingly professional, knowledgable, thorough, and prompt.  Her communication was outstanding, and she supported our trip every step of the way: from implementation and while in-country. Unfortunately, my family and I experienced health-related issues while on our trip, which resulted in mandatory quarantine.  Joy was with us every step of the way, coordinating with both our hotel owner to ensure that we had an ongoing safe place to stay, and with local health care providers to ensure that our needs were met and departure requirements satisfied.  She had daily contact with us for the length of our stay, at times checking in multiple times per day.  During one of the more stressful experiences that we've experienced as a family, she was a constant source of support and reassurance.  Her support even continued after we arrived stateside, to assist in document compilation for our travel insurance claim. We will not hesitate to recommend or use the company for future travels.  Joy genuinely cares about her clients, and will go above and beyond to exceed expectations on the one hand, and provide ongoing support and care on the other.We will always be grateful to her.  Oh, and the trip WOULD HAVE BEEN PHENOMENAL!  Her selections in terms of accommodations were beyond top notch. 

Sebastian and Nicholas were absolutely great. They met with us many times before the trip began to make sure we were able to do and see everything we wanted. Then they arranged for spectacular hotels , private friendly, knowledgeable guides and made informed suggestions. They arranged all air and ground travel accommodating our physical limitations. Once in county they contacted us several times a day to see if they could assist in making our trip the best it could be. The guides they selected were very knowledgeable and answered all our questions including historical, geological and landscape issues. All of the guides knew how to get us to the spots everyone wants to visit , like the falls , the glaciers , the art and tango venues but at times and locations out of the main stream tourists. For example. The guide they selected to show us the falls was a former park ranger. He knew the times all the “group tours” would go on the standard trails so we went on them in reverse seeing the exact sites but without the crowds. The hunting lodge they chose in Córdoba was 5star ! Great food , very comfortable rooms , great wine and unbelievable hunting. My wife doesn’t hunt so they arranged a private gaucho tour  for her along with a visit to a local art display and 5 star restaurant. The lady selected to guide us around Buenos Aires showed us the whole city and the delta area explaining the historical , political , and cultural issues. I could go on and on. Suffice it to say we had an enjoyable vacation 

Alejandro from our travel company helped us arrange a trip for my 78-year-old father and my 2 sons to Argentina, Antarctica and the Falkland Islands. It perfectly met their desires, calendars and budget. Lots of pre-travel forms and doctors' approvals were needed by the excursion cruise line. Alejandro helped guide us through making the cruise arrangements and getting the paperwork correctly submitted on time. He was extremely responsive to all our needs and did an outstanding job at everything we would expect of a high-quality travel agent.But that was just the beginning. Many great travel agents can help plan a wonderful trip, but the very special ones are able to help when things go wrong or opportunities present themselves, and quickly make adjustments. Things started going wrong after the first leg of the trip. The connection in Dallas was delayed overnight so my Dad and sons were not able to check in with the cruise line’s travel agent in Buenos Aires the day before the cruise ship left from the southern tip of South America. Instead of having a day to tour Buenos Aires and follow the lead of the cruise line's travel agent to get to their charter flight, their flight from Dallas didn't arrive in Buenos Aires until after 1 a.m. the next day; exactly when Argentina’s World Cup Championship team arrived to a million fans swarming the airport and all roads to it.Alejandro anticipated the problem and arranged to have our guide meet our flight to ensure that my family got through airport construction and to the terminal where their charter was to depart from. My family didn’t know which of 2 airlines their charter was with or when it was leaving. Alejandro had tracked down and coordinated with the person in charge of getting cruise passengers from the city and onto the charter flights, so our guide could get my family checked in ahead of the others. The travel agent responsible for the other passengers for the cruise was stuck in traffic with them and was hours late getting to the airport. By the time they arrived, we had been checked in and were ready to go. My father is a very experienced traveler, but readily admitted he could not have found out where they needed to be and gotten there or found the cruise line’s travel agent without the assistance Alejandro arranged.  Alejandro's anticipation of the problem enabled my family to avoid massive stress and possibly to miss the connection to their once in a lifetime expedition.Then, the night before the return flight from Tierra Del Fuego to Buenos Aires, my family found out that their charter flight would leave much earlier than expected. My Dad and sons would have an 8-hour layover at the Buenos Aires Airport. Alejandro was able to arrange for our guide to take them on a tour of the city during their layover and get them back to the airport on time. Thus, through Alejandro’s great effort, my family got to see Buenos Aires which they missed doing earlier in their trip because of their flight delay in Dallas.  The bottom line is that my Dad and sons avoided stressful disasters and had the trip of a lifetime together thanks to Alejandro’s skill and determination to make it happen. 

Our trip was outstanding.  Let me say, we tried doing this trip last year 2022 along with a cruise.  We both got Covid and had to quarantine in Montevideo, Uruguay.  Undaunted we came back this year for a land trip only!!  Our agent Kieran did an outstanding job.  He helped us last year navigate through our experience and this year our 19 day itinerary was wonderful.  We started out at Iguazu Falls, went to Salta, Argentina, then Ushuaia, and portions of Patagonia including Tierra del Fuego.  From there we went to Chile and Puerto Natales.  Torres del Paine is amazing along with the fjords.  San Pedro de Atacama was other worldly.  I can't say enough good things about this trip!!  You won't be disappointed.  Kieran checked in with us during the trip to make sure things were going well.  What an unforgettable experience.  We met wonderful people along the way, the food was wonderful and we had great wine!!We had great accommodations the whole trip.  Really a great experience.

We could not have had a better honeymoon. From the day we arrived in Buenos Aires, to the trips to Mendoza and Bariloche, everything went so smoothly. Hugh planned out an incredible itinerary for us that was exactly what we were looking for. We had days where we had activities and were able to learn more about the culture and cuisine in Argentina, but we also had days where we could rest and relax. It was truly one of the most memorable trips we will ever take.Hugh and his team were also incredibly responsive whenever we had a question about any activity we were doing. I can't recommend him enough!

The representatives were very helpful and responsive. We really had no idea how to set up the trip to southern Argentina and their help was very valuable. There were a few very small issues we encountered a long the way but the people were very helpful in resolving them which was great.